At Geyser.pk, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, we are here to help.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
- The product is damaged
- The product is defective
- You received the wrong item
- The product is missing parts
You must contact us within 7 days of receiving your order.
2. Items Not Eligible for Return
Returns or exchanges will not be accepted if:
The request is made after 7 days of delivery
The product has been used or installed
The product is damaged due to customer mishandling
3. How to Request a Return or Exchange
To request a return or exchange, please email us at:
Please provide:
- Your order number
- Clear photos or video of the product
- A brief explanation of the issue
Our support team will review your request and guide you through the next steps.
4. Return Process
Once your return request is approved:
After we receive and inspect the product, we will proceed with a replacement or refund
We will arrange a pickup or provide you with return instructions
5. Refunds
If a refund is approved:
- Refunds will be issued through the original payment method
- For Cash on Delivery orders, refunds will be made via bank transfer or digital wallet
- Refunds are processed within 5 to 7 working days
6. Exchange Policy
If you prefer an exchange:
Exchanges are subject to product availability.
We will send a replacement product after the returned item is received and inspected
7. Shipping Costs for Returns
If the return is due to our mistake (damaged, defective, or wrong item), return shipping will be free
If the return is due to a customer request, shipping charges may apply
8. Contact Us
For any return or exchange inquiries, please contact:
Email: support@geyserpk.com
Website: www.geyserpk.com
Contact Number: 03264132656
Address: Kamaha Bank stop Ferozpur Road Lahore, Pakistan