Terms & Conditions
Geyserpk Information:
Welcome to GeyserPK, your trusted online store for geyser and water heating solutions in Pakistan. By shopping on GeyserPK, browsing the website, or placing an order, you agree to follow and accept all Terms and Conditions mentioned on this page. These terms apply to every visitor, customer, and user of our online platform.
General Overview of geyserpk
GeyserPK operates from Lahore, Pakistan and offers a variety of products including Electric Geysers, Instant Water Heaters, Storage Tank Geysers, and Heavy Tank Models. All products listed on our website are subject to availability and can be updated or discontinued at any time. We reserve the right to change or modify these Terms and Conditions without prior notice; however, the version active at the time of your purchase will apply to your order.
Product Accuracy and Display
We always aim to display accurate product details including specifications, capacity, body material, color, images, and heating element type. However, slight differences in shade, finishing, or appearance may occur due to manufacturer variations or screen display settings. Product descriptions are carefully written, but they should be considered for general knowledge and not final engineering documentation.
Pricing and Payment
All prices listed on GeyserPK are in Pakistani Rupees (PKR). We aim to provide updated Geyser Price in Pakistan, but due to supplier market changes or inflation, product prices may adjust without notice. Currently, we support Cash on Delivery (COD) nationwide. In some cases, we may request an advance deposit on high-value or special-order items.
Shipping and Delivery Timelines
We offer delivery throughout Pakistan via safe and reliable courier companies. Standard delivery times are:
- Major Cities: 2 – 4 working days
- Other Regions / Villages: 3 – 7 working days
Delivery delays may occur due to weather, courier load, or public holidays. GeyserPK is not responsible for courier delays once the item has been dispatched. The buyer is responsible for providing correct address and active phone number for timely delivery confirmation.
Return and Exchange Policy (No Return – Exchange Only)
We follow a strict policy to protect both customer satisfaction and product quality. Returns are not accepted. However, Exchange is allowed under the following conditions:
- Product must be unused and uninstalled
- Product packaging, stickers, manuals, and box must be intact
- Exchange request must be reported within 48 hours of delivery
- Customer must provide full unboxing video from package sealed condition
- Customer will bear courier charges for exchange shipment
If a product is used, altered, installed, mishandled, opened incorrectly, damaged, scratched, or modified — exchange will not be approved.
Warranty Policy
Most products sold on GeyserPK include:
- 3-Year Tank Leakage Warranty
- 1-Year Heating Element Warranty
Warranty does not cover:
- Dry heating (running geyser without water)
- Low/high electrical voltage
- Customer-caused damage
- Damage from plumber or technician installation errors
We recommend professional installation from a certified technician for safety and performance.
Order Cancellation
Orders may be canceled before dispatch only. Once the order is handed over to the courier, cancellation is no longer possible. If a customer refuses to receive the parcel without valid reason, future orders may require full advance payment.
Customer Responsibility
The customer is responsible for confirming:
- Product size and capacity before ordering
- Proper installation environment
- Safe electrical connections and ventilation where required
Buying a geyser involves technical considerations; our support team can guide you, but final responsibility lies with the user to ensure installation and usage safety.
Limitation of Liability
GeyserPK will not be responsible for:
- Damage caused by incorrect installation
- Misuse, negligence, or mishandling of the product
- Fire, electrical short circuits, or voltage issues
- Third-party technician mistakes
- Courier handling after dispatch
Our responsibility ends once the product is delivered safely to the buyer with its original warranty.
Governing Law and Jurisdiction
All Terms & Conditions stated here are governed by Pakistani Law. Any disputes or claims will fall under the legal jurisdiction of the Courts of Lahore, Pakistan. By purchasing from GeyserPK, you acknowledge full understanding and acceptance of these conditions.